Versand
Shipping Policy
At Lumquentra, we aim to provide a clear and reliable shipping experience for our customers. Please review the shipping information below before placing your order.
Shipping Rates
- Standard Shipping: €15.00 per order.
- Free Shipping: Available on eligible orders with a total order value of €90.00 or more.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Estimated Delivery Time
Standard shipping generally takes approximately 5–8 business days. Business days do not include weekends or public holidays.
Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier operations, order volume, weather conditions, or other circumstances outside our reasonable control.
Order Processing
Orders are prepared for shipment after they have been successfully placed and payment has been confirmed. Once your order has been shipped, available tracking or shipping information may be provided to help you follow the delivery status.
Shipping Charges
Orders below €90.00 are subject to a standard shipping fee of €15.00. Eligible orders of €90.00 or more qualify for free standard shipping.
Any applicable shipping charges are clearly shown at checkout before payment is completed.
Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order. Please review your shipping address carefully before completing your purchase.
If a package cannot be delivered because of incorrect or incomplete information provided at checkout, additional delivery arrangements or charges may apply where permitted.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to carrier operations, severe weather, peak shopping periods, public holidays, or other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact Lumquentra customer support for assistance.
Damaged or Missing Packages
If your order arrives damaged, or if you believe your package is missing, please contact us as soon as possible with your order details. We will review the situation and assist you with the appropriate next steps.
Contact Us
If you have any questions about shipping, delivery times, or your order, please contact Lumquentra through the contact information provided on our website.